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Sales Support Specialist (Contract)

Location: Kanata, Ontario
Date Posted: 20-06-2017
Sales Support Specialist (Contract)                                                      REQ# 5732
Position overview
The Sales Support Specialist is responsible for providing front line support to sales representatives for all lines of legacy Entrust business. This includes generating quotations, providing sales on-boarding sessions to outline process and expectations, maintaining accurate territory assignments, assisting with data reconciliation between systems and taking part in day to day Sales administration to ensure our customer (Sales) has all that tools required to be effective
Our colleagues demonstrate best in industry experiences by building trust with our customers and providing efficient and timely results for our customers.
  • Provide quotations for all business lines, using Oracle, including discounts where applicable, based on the approval authority matrix
  • Provide pricing assistance and assist with pricing inquiries, as needed, to sales representatives
  • Work closely with the Pricing Master to ensure missing part codes and prices can been communicated so resolutions can be made
  • Work closely with Product Management to understand products and solutions, and ensure pricing requests from Sales are inclusive of all required infrastructure and licenses, effectively being a SME on product prices
  • Partner with the Order Management team to ensure smooth transition from quoting through to ordering, ensure all details are accurate and account history is communicated as needed
  • Help with Sales Territory Assignment, ensuring accuracy
  • Work with other departments as needed on CMS account extensions and closures
  • Reconcile data from other sales databases including ECS Sales Pages and Buy More
  • General sales administration - process management & sales reporting as needed or identified
  • Provide on-boarding training and process documentation to sales new-hires
  • Aid in the development of sales enablement tools, resources, and processes to increase overall sales effectiveness globally, and participate in on-boarding sessions as needed
  • Help to develop training content to augment sales knowledge of products, pricing and process, as well as training sales on key process information and systems/tools.
  • Inspect opportunities in SF and identify areas for training/re-training to ensure a sales rep is up to speed.
  • Conduct spot-checks in Salesforce, using exception reports, to identify data inconsistency on Opportunities, and address as needed through training, or fixing
  • Support key aspects of the Entrust Datacard Sales Operations Team and assumes additional related responsibilities as assigned.
 Basic Qualifications:    
  • High School Diploma/GED, Associates Degree or equivalent combination of work experience and education
  • Minimum 2 years’ experience with quotations/customer service/sales environment.
  • Able to work effectively in a fast paced, high pressure, time sensitive environment
  • Experience in a service or manufacturing environment utilizing integrated business systems.
  • Experience with Salesforce.com, Word, Excel, PowerPoint, and Outlook.
  • Familiarity with Oracle, specifically for quoting and order management
 Preferred Qualifications:
  • Bachelor’s degree in Business
  • Must be a team player and able to build strong working relationships with outside sales team, internal stakeholders and customer base.
  • Good analytical (mathematical) skills and excellent prioritization skills.
  • Excellent interpersonal skills; communication, organization and computer skills.
  • Customer Service experience in a business to business environment
  • Proficiency with Salesforce.com
  • Fluency in other language(s)
Our growing company relies on curious, dedicated and innovative Colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions – and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.
Join us. Together we’ll create solutions for a more connected, mobile and secure life.
For more information, visit www.entrustdatacard.com.
Entrust Datacard Group encourages applications from all qualified candidates.  Contact Nicole Mair at nicole.mair@entrust.com or 613-270-3490 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Entrust Datacard Corporation is an EOE/AA/Veteran/People with Disabilities employer.

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